Job Description

PLATFORMS: TikTok, X (formerly Twitter), Instagram, Threads Main Responsibility: Build a fanbase for the channel through a system of content, activities, and interactive events with players.

Job Responsibilities A/ Content Planning

• Research player insights on gameplay, monetization, and in-game events to propose relevant content.
• Develop a content checklist for the channel based on directions from the Content Plan.

B/ Content Production & Publishing

• Research content formats and editing styles suitable for each content angle in the checklist.
• Collaborate with content creators to produce content according to the plan.
• Review content before and after publishing to ensure quality and adherence to the brief.
• Publish content across designated platforms.

C/ Community Management & Moderation

• Monitor user interaction, check sentiment, and respond proactively.
• Reply to comments and inbox messages from users across platforms.
• Filter inappropriate comments (hide/delete).

D/ Reporting & Analysis

• Analyze data and report results.
• Research and apply new content types and tools for content production.

PLATFORM: Discord A/ Content Planning Specific to Discord

• Build a content checklist including:
• Discussion topics, mini-games, and community engagement activities.
• Ensure a sufficient number of topics and angles appropriate for the current context.
• Research hot topics in gaming, Gen Z trends, memes, etc., to suggest trend-aligned content angles.
• Detail monthly topic angles and prepare copy/captions for server events as per the plan.

B/ Content & Community Management on Discord

• Create topics, discussions, and interact with server members to maintain engagement.
• Publish official content according to campaigns or a scheduled calendar.
• Participate in discussions, spark community conversations, and answer user questions.
• Monitor comments/posts to:
• Filter out negative comments.
• Warn, mute, or kick users negatively impacting the community or brand.
• Record community feedback to improve content, events, or server features.

C/ Discord Server Setup & Optimization

• Research and set up features to optimize user experience.
• Install necessary bots (interaction, moderation, notifications, tracking, etc.) such as MEE6, Carl-bot, Dank Memer,...
• Propose and test new support tools to improve community management and development.

D/ Monitoring & Reporting

• Compile community feedback on discussed topics.
• Report Discord data.
• Provide sentiment analysis from the community.

Requirements

• Understanding of insights and culture from the US, Canada, and other American/European countries.
• Proficient in English.
• Minimum 3–6 months of experience in Social Media or Community Management (preferably in Gaming, Tech, or Gen Z products).
• Familiar with Discord and major social platforms (TikTok, X, Threads, Instagram).
• Strong trend-aware content writing skills.
• Capable of analyzing and understanding user insights.
• Detail-oriented, proactive in learning new trends and skills.
• Able to work in teams and coordinate with other departments (Editor, Designer, Planner).
• Cross-channel thinking – optimize content tailored to each platform.

Benefits

• Dynamic, professional working environment.
• Opportunities to learn and grow with the VNG team.
• Competitive salary and monthly/quarterly performance-based bonuses or other special cases.
• Work mode: Remote.

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